Refund policy

Returns & Refunds

We hope you love everything you order from UNVEILED by Peony and Gold. If something isn’t quite right, eligible items may be returned within 14 days of delivery or purchase.

To be eligible for a return, items must be unworn, unused and in their original condition, with all original tags and packaging attached. Clothing must be free from makeup, deodorant, perfume, marks, damage or alterations.

For hygiene reasons, earrings and other personal-use items cannot be returned unless faulty. Sale, clearance and items marked Final Sale are also non-returnable.

How to Make a Return

Please contact us within 14 days of receiving your order to request a return. Returns should not be sent back without contacting us first.

Customers are responsible for return shipping costs unless an item is faulty, damaged or incorrect. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

You may also return eligible items to our Peony and Gold store in Cornelius, North Carolina.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Original shipping charges are non-refundable. Please allow additional time for your bank or card provider to process the refund after it has been issued.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or you receive the wrong item, contact us as soon as possible so we can make it right.

Exchanges

Because many of our pieces are available in limited quantities, we cannot guarantee that another size or style will still be available. The quickest way to exchange an item is to return the original item and place a new order for the item you would like.